Last updated: April 2026
At EasyBooking.sa, we strive to make cancellations and refunds as straightforward as possible. This policy explains how cancellations work and when refunds are issued.
All bookings on EasyBooking.sa are subject to the cancellation policy set by the individual hotel at the time of booking. The applicable policy is displayed clearly on the hotel detail page and during the checkout process before payment is made.
Hotels on our platform may offer one of the following cancellation policies: (a) Free Cancellation — the guest may cancel without charge up to a specified number of hours before check-in. (b) Non-Refundable — the booking cannot be cancelled for a refund once confirmed. (c) Partial Refund — a percentage of the total booking amount is refunded depending on when the cancellation is made relative to the check-in date.
Guests can cancel bookings directly through their account under 'My Bookings'. Select the booking you wish to cancel and click 'Cancel Booking'. The system will display the applicable refund amount based on the hotel's cancellation policy before you confirm the cancellation.
Approved refunds are processed back to the original payment method within 5–7 business days. Depending on your bank or card issuer, the credit may take an additional 3–5 business days to appear on your statement.
If you booked a non-refundable rate, no refund will be issued upon cancellation. We strongly recommend guests to purchase travel insurance to protect against unforeseen cancellations.
In the rare event that a hotel cancels a confirmed booking, the guest will receive a full refund regardless of the cancellation policy, and EasyBooking.sa will assist in finding an alternative hotel at a comparable rate.
In cases of force majeure — including natural disasters, government travel bans, or declared public health emergencies — EasyBooking.sa may, at its discretion, facilitate exceptional refunds outside of the standard policy. Guests must provide supporting documentation.
If a guest fails to check in on the scheduled date without prior cancellation, the booking will be marked as a no-show and no refund will be issued, regardless of the cancellation policy.
If you believe your cancellation was processed incorrectly, please contact our support team at support@easybooking.sa or via WhatsApp at +966 54 608 0055. We aim to resolve all disputes within 3 business days.